The Rental Process |
Free 2 Day Shipping On Rentals $149+ - See Details
Free 2 Day Shipping On Rentals $149+ - See Details
The Rental Process

How it works
You choose the gear you want, select when you want it and for how long, then we ship the gear directly to you, or to one of our many convenient pickup locations! When your rental is done, pack up the gear, ship it back using the provided return label, or return it to the original drop point where you picked up. Once we receive the gear back in house, we inspect and clean everything. Barring any damage, missing items, or outstanding balance- your rental is complete! Note: All orders need to be placed directly through the website, as you will need to agree to the terms and conditions upon check-out. 

Take a look at our handy link for further explanation: How it Works.

Rental Period
Shipping or transit time is not calculated into the rental period. We only charge you for the days the gear is in your hands, or on the first attempted delivery date till the day you ship back. For example, a weekly (7 day) rate is calculated from Monday to Monday, or Friday to Friday, etc. Shipping time will not eat up any of the 7 days.  

If you need gear for multiple periods, simply place separate orders for separate periods (start/end dates). 

If you need a custom rental period, simply use the set custom rental period feature on the product pages. We do a minimum rental of 3 days.

Gear Condition
Our gear is best described as "Loved". We test, calibrate, and clean our equipment after every order. There may be a few cosmetic flaws from well enjoyed rentals but each item is checked for full functionality before it leaves our office. If the gear arrives to you damaged, please contact us immediately; we're here to help get you replacement gear so your gig runs smoothly!

We accept reservations for any gear in our inventory. All you need to do it select the date of arrival or pickup upon check-out. Feel free to order a year or more in advance! 

 When reserving an item for a hard deadline (wedding, vacation, large production shoot), we recommend you give yourself a buffer by requesting the gear to arrive 1-3 days before the day you actually need it. Some packages get delayed due to unforeseen circumstances, and we don’t want you to be stuck without the gear you need.
What does "Reserved Until Date XXX" message mean?
This means that every copy of that specific rental item is currently being used by other customers, and the soonest one or more copies will be back is on that expected date. We use the word "expected" because sometimes the carrier is delayed, or the item is returned missing a key sub-part, or even broken. If this happens, we will contact you ASAP to discuss swapping you to another item, or seeing if you’re flexible on the delivery date.

Extending your rental
Please log on to your account and click, "extend order" before your rental. You may also contact us and we'll be glad to help. If there are no other customers waiting in line for your item, we will be happy to extend your rental.  

Please note that in terms of billing, extensions are treated as if they were new orders- the rate will be less expensive for a 2 week rental than it would be for two 1-week rentals.

Traveling outside the US
We love it when our gear gets to travel world-wide, but you have to promise to share some photos when you get back! We recommend you keep the invoice with the gear as customs may want to charge you tax, falsely assuming you purchased the equipment outside the US. All rental items must be returned to the shipping provider within the US. You may NOT return your rental at an international hub.

Gear Recommendations
We're always happy to help narrow down your choices or point you in the right direction. Our staff is available for emails and calls from 9am to 6pm Monday-Friday, and 10am to 4pm on Saturdays. Please keep in mind that we cannot anticipate every situation, preferred style, or equipment combination due to the limitless possibilities. It is best to do your own research so that you can ensure that you make the right decision for your event. If you order the wrong item or do not understand how to use the gear, we will try to help you find a solution but we cannot offer you a full refund. Of course, any equipment returned before the end of the rental may receive an early return voucher upon request. If you have ordered the wrong equipment or "just don't like it", contact us! For further details about early returns, please navigate to the "Returns" section on this page.

Identity Verification
Please note that if you order very expensive items and/or you are a new customer, we will ask you to provide additional information regarding your identity, addresses for shipping and other details. If you're curious about this and want some insight, contact our verifications department directly at 844-8-LENSES (844-853-6737 x4).

Due to current regulatory requirements, some shipments of lithium-ion batteries may be delayed and/or require additional fees. Our Customer Service team will contact you before your order is shipped if necessary.

When returning batteries, please follow these important guidelines:
- Do not re-charge batteries before shipping them back to us
- Please use the same box your gear was originally shipped in. Ensure the battery sticker is clearly visible on the outside of the box and not covered with tape
- Place batteries inside the gear or inside the bags provided in your original shipment

Free 2 Day Shipping On Rentals $149+ - See Details
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