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rent
Browse the largest online selection of photo and video gear. Choose your period of rental, and we’ll send you what you need.
ship or pickup
Your order will arrive on the day you specify. You also have the option of picking up your order at one of our locations.
shoot
Shoot to your heart’s content with the highest quality professional equipment.
return
When your due date arrives, just use your prepaid label and the box your order came in to ship it back to us.
Important Things to Consider

• Your rental begins when the first delivery attempt is made. If you do not think you’ll be available for home delivery, please contact us to arrange for delivery to another location.

• Your rental must be returned to its pick up location or postmarked by your shipper before the same day cut-off time. Contact the location you’ll be bringing the return package to in advance to find out what the same day cut-off time is. Remember, local pickup spots and ship centers have varied hours!

• For your security, get a receipt from whoever you are dropping your gear off with for return.

Emergencies:

Has there been an emergency? We understand. Please communicate your issue with us as soon as humanly possible so that we may properly address your needs with regards to your order. We are available by email, live chat, and by telephone during standard business hours.
Membership Program


General

How do I sign-up to be a BorrowLenses Member?
It’s easy! Simply click here, and follow the check-out process to become a member!

What is the BorrowLenses Membership Program?
Our 1 year Membership Program offers 3 different membership tiers: Starter, Pro, and Elite, each with their own variety of benefits! See below for a complete list.

What are the benefits?

Starter Membership Benefits - $99 Annually:
  • Save up to $25 off the shipping of your first order (one time promo code)
  • BL Rewards on future rentals and user gear purchases*
  • No Fees on cancellations of unshipped orders
  • Free Layflat Shutterfly Photo Book (A $74.99 value, code sent after 1st order completed)
  • BorrowLenses T-shirt


Pro Membership Benefits - $199 Annually:
  • All of the Starter Membership benefits +
  • VIP Service Access
  • Free Shipping over $199+ per order (Standard shipping only)**


Elite Membership Benefits - $299 Annually:
  • All of the Pro Membership benefits +
  • Free Shipping over $99+ per order (Standard shipping only)**
  • 10% off all Used Gear purchases (On top of other promotions)


* Receive a 3% rebate based on all completed rental orders and/or used gear purchases. Rebate can be used towards future rentals and/or used gear purchases. Not applicable on AquaTech products.
** BorrowLenses.com rental orders only ship to U.S addresses in the 50 United States and the District of Columbia (excluding Puerto Rico, other United States territories, or foreign territories).


Can I gift a BorrowLenses membership?
Membership privileges cannot be transferred to another account but can be gifted through the purchase of a gift certificate. Your recipient will receive a gift notification email, with a personalized code, that can be used towards the purchase of any product or service on our site.

How do I cancel my membership?
Please contact us so we can assist with the cancellation. Your membership can only be cancelled before your first order has been shipped, picked-up, or already in transit to a pick-up location.

How do I renew my membership?
If you sign up for automatic membership renewal, it is super easy for you to renew! We’ll send you an email 30 days prior to your expiration date to let you know we will be automatically renewing your membership soon. We simply use the same card on file that you used for your original membership purchase. If you’d like to opt out of renewing, simply go to the My Account page to cancel your membership renewal.

If you didn’t sign up for automatic renewal, simply add the membership onto your next rental!


Benefits

How do I save $25 off standard shipping of my first order?
If you purchase a membership and rent all in one order, the $25 will automatically be deducted from your standard shipping cost. If you purchase just a membership without any rental items in the same order, you will be emailed a code for $25 standard shipping which you may apply to a future rental. The $25 discount can only be applied to standard shipping, and is not applicable for overnight shipping.

How does the BL Rewards Program work?
Receive a 3% rebate on all completed rental orders and/or used gear purchases (excluding AquaTech) through our members-only BL Rewards program. Spend your rewards in our BL Used Gear Shop or on more rentals!

  • Rewards will accrue automatically every time you place a rental order or used gear purchase!
  • 5 days after an order has been completed, rewards will be accessible for use
  • On your next order, click “Use BL Rewards” at check-out
  • Use all your rewards, stack them with a promotional code, or combine with payment
  • Check your balance anytime in your account


Terms and Conditions

  • Customers with international shipping or billing addresses are not eligible to participate in this BL Rewards Program
  • Promotional codes cannot be used towards the purchase of a BorrowLenses membership
  • BL Rewards points will expire on the 6 month anniversary of the termination date of your membership
  • This BL Rewards Program is valid for a limited time only, and BL may cancel or modify it at any time
  • BL Rewards or promotional codes cannot be converted to cash, either directly or indirectly, and may not be transferred or sold
  • This BL Rewards Program is void where prohibited by law or otherwise, and it may not be combined with other offers
  • BL Rewards should not be applied to purchasing gift cards
  • BL Rewards will be calculated using 3% of the order subtotal (ie. excludes tax and shipping)
  • Extensions earn additional BL rewards. Rewards will be calculated from from the total sum of your order and extension(s)
  • Any discounts applied will not be included in the 3%

What if I want to cancel my order after it’s been shipped, or ready for pick-up?
Unfortunately, we can only waive the cancellation fee if your order has not shipped, or is not already prepared for pick-up. 
 
When do I get my free Layflat Shutterfly Book?
We’ll email you 24 hours after the completion of your first order with a code for the free Layflat Shutterfly Book. Bear in mind your order must be returned back and completed in our system for 24 hours before we send the code. Be on the look-out!

When will I receive my free T-shirt?
We’ll ship your free t-shirt along with your first order!

What does VIP Service Access Mean?
With VIP Service Access, you will receive the highest quality service from our specialized Photo and Video VIP Team staff, via a special phone number and email address. You will also receive an extra layer of quality control, with our rigorous technical screening process of every piece of gear shipped your way. From the moment you call in with any technical or service-related questions, through the quality-control process to ensure every item is compatible and in top-notch quality, the VIP Teams will be there to handle your every need!

How do I get Free Standard Shipping on My Order?
Simply rent or purchase a minimum subtotal (pre tax) of $199 for Pro Members, or $99 for Elite Members to qualify for free standard shipping to a home, business, UPS facility, or affiliate pick-up location. The price will be deducted automatically from your cart upon check-out. Please note, we’re unable to provide free shipping to Hawaii, Alaska, and Washington DC.

Have a tighter deadline? Need that camera yesterday? Contact us and we’ll advise you on the best paid shipping option for your needs.

How do I activate the 10% off all Used Gear?
If you’re a member, the 10% will automatically be activated when you log-in to your account.