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GET 15% OFF Your Rental. Let Us Know How You Feel
GET 15% OFF Your Rental. Let Us Know How You Feel
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rent
Browse the largest online selection of photo and video gear. Choose your period of rental, and we’ll send you what you need.
ship or pickup
Your order will arrive on the day you specify. You also have the option of picking up your order at one of our locations.
shoot
Shoot to your heart’s content with the highest quality professional equipment.
return
When your due date arrives, just use your prepaid label and the box your order came in to ship it back to us.
Important Things to Consider

• Your rental begins when the first delivery attempt is made. If you do not think you’ll be available for home delivery, please contact us to arrange for delivery to another location.

• Your rental must be returned to its pick up location or postmarked by your shipper before the same day cut-off time. Contact the location you’ll be bringing the return package to in advance to find out what the same day cut-off time is. Remember, local pickup spots and ship centers have varied hours!

• For your security, get a receipt from whoever you are dropping your gear off with for return.

Emergencies:

Has there been an emergency? We understand. Please communicate your issue with us as soon as humanly possible so that we may properly address your needs with regards to your order. We are available by email, live chat, and by telephone during standard business hours.

The Rental Process

Billing

PO Accounts

Return Policy

Damage and GearGuard

Aquatech Equipment

Used Gear

Membership Program

Affiliate Program

Recycling

About Us

Careers at BorrowLenses

Rental Agreement

Testimonials

Refer a Friend Program

Cancellations

We're Here to Help!
 

Recommended Topics
 

How to Place an Order
To take a virtual tour of our site, click here!

Making Changes To Your Order
Please contact us via email, phone, or live chat to make changes to your order. We're happy to assist in any way! 
 
Billing
We accept major credit and most debit cards: VISA, MasterCard, DISCOVER, and American Express. We do not accept pre-paid cards, gift credit cards, virtual card #s or temporary bank cards (those that do not have your name on them). We also don’t accept cards which are not US based. We hate to do it, but orders placed on these types of cards are automatically cancelled from the system.

Transit Delays
For the vast majority of orders, the carrier will arrive on time so you shouldn't have to worry! We recommend giving yourself a 1-3 day buffer, especially for important events. If you experience a delay, please contact us so we can help immediately! If possible, we will attempt to send a replacement order your way ASAP. In this case we'd also offer a refund for the outbound shipping and begin your rental when it arrives, or offer a refund for the delayed day. Otherwise, we will have the order rerouted back to us and will issue a full refund once the order has been returned.  
 
Deposits
More than 99% of the orders we process do not require a deposit. Some of our very expensive gear will require proof of 3rd party insurance. When insurance isn't possible, we often request a deposit. We understand it can be inconvenient or in some cases not feasible to put down a large deposit and we will always communicate with you before charging any deposit. We evaluate every order and do reserve the right to ask for a deposit if we feel it's necessary. In all cases, we will do our best to work with you towards the best solution for both parties!. 
 
Returning Your Rental
It's super easy! Check out our How To Return Guide.

Interested in learning more? Check out our other help topics on the left, or contact us anytime!