The Rental Process
Damage and GearGuard
Careers at BorrowLenses
Refer a Friend Program
How to Place an Order
To take a virtual tour of our site, click here!
Making Changes To Your Order
Please contact us via email, phone, or live chat to make changes to your order. We're happy to assist in any way!
We accept major credit and most debit cards: VISA, MasterCard, DISCOVER, and American Express. We do not accept pre-paid cards, gift credit cards, virtual card #s or temporary bank cards (those that do not have your name on them). We also don’t accept cards which are not US based. We hate to do it, but orders placed on these types of cards are automatically cancelled from the system.
For the vast majority of orders, the carrier will arrive on time so you shouldn't have to worry! We recommend giving yourself a 1-3 day buffer, especially for important events. If you experience a delay, please contact us so we can help immediately! If possible, we will attempt to send a replacement order your way ASAP. In this case we'd also offer a refund for the outbound shipping and begin your rental when it arrives, or offer a refund for the delayed day. Otherwise, we will have the order rerouted back to us and will issue a full refund once the order has been returned.
More than 99% of the orders we process do not require a deposit. Some of our very expensive gear will require proof of 3rd party insurance. When insurance isn't possible, we often request a deposit. We understand it can be inconvenient or in some cases not feasible to put down a large deposit and we will always communicate with you before charging any deposit. We evaluate every order and do reserve the right to ask for a deposit if we feel it's necessary. In all cases, we will do our best to work with you towards the best solution for both parties!.
Returning Your Rental
It's super easy! Check out our How To Return Guide.
Interested in learning more? Check out our other help topics on the left, or contact us anytime!