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20% Off Rentals with Code NOV20OFF
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rent
Browse the largest online selection of photo and video gear. Choose your period of rental, and we’ll send you what you need.
ship or pickup
Your order will arrive on the day you specify. You also have the option of picking up your order at one of our locations.
shoot
Shoot to your heart’s content with the highest quality professional equipment.
return
When your due date arrives, just use your prepaid label and the box your order came in to ship it back to us.
Important Things to Consider

• Your rental begins when the first delivery attempt is made. If you do not think you’ll be available for home delivery, please contact us to arrange for delivery to another location.

• Your rental must be returned to its pick up location or postmarked by your shipper before the same day cut-off time. Contact the location you’ll be bringing the return package to in advance to find out what the same day cut-off time is. Remember, local pickup spots and ship centers have varied hours!

• For your security, get a receipt from whoever you are dropping your gear off with for return.

Emergencies:

Has there been an emergency? We understand. Please communicate your issue with us as soon as humanly possible so that we may properly address your needs with regards to your order. We are available by email, live chat, and by telephone during standard business hours.
Billing
 
Deposits
While we strive to make the rental process as easy as possible, we may ask for a deposit at any point in the verification process. We do not discuss why or when a deposit is being required, nor do we guarantee ahead of time if a deposit will be asked before an order is placed. We can only accept debit/credit card for the deposit. We will never take a deposit without your explicit approval. Deposits are taken on the scheduled ship date of the order.

3rd Party Insurance
Some of our very expensive gear will require insurance in order to rent. We make sure to note this requirement at the bottom of the product page of all of the affected products, so you will not find any surprises!

Forms of Payment
We accept major credit and most debit cards: VISA, MasterCard, DISCOVER, and American Express. We do not accept pre-paid cards, gift credit cards, virtual card #s or temporary bank cards (those that do not have your name on them). We also don’t accept cards which are not US based. We hate to do it, but orders placed on these types of cards are automatically cancelled from the system.

When is my credit card charged?
When an order is placed through our site, an authorization hold in the amount of $1 will be placed on the card immediately, then released within 24 hours. If there are more than 2 days between date of placing the order and your scheduled ship date, then, 2 days before your order is due to ship, we will authorize your card for the amount of the rental. The day your order ships the authorization will be charged to your card.

Tax
No one likes to pay tax of course but it is the rules! Renting gear, we’re required to collect and forward sales / use sales tax across all the US (California’s nexus rules if you’re interested) based on the rates for your delivery / shipping address. Unless you’re sending gear to a state without sales / use tax, you’ll see this charge clearly labeled in your shopping cart and on your final receipt.

Tax Exemption
If you are tax exempt, you must provide a resale certificate or other form of documentation for the state where your order is being shipped. Tax exempt forms must be submitted and confirmed before the order ships or is ready to be picked up. If you do not provide this, or you inform us of tax exempt status after your order has had it's status changed to "shipped" we are unfortunately unable to refund the tax. It can be claimed on your return for a refund when your taxes are filed.

Late Fees
We determine if you owe a late fee based on the postmarking time stamp on the return tracking information. The late fee is the rental extension cost for every day late, plus 25%, per item. The fee is easily avoided by extending your rental before the end of your rental duration, which you can do by going to your account and clicking "extend" next to your order.
20% Off Rentals with Code NOV20OFF
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