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Rent 7 Days, Get 7 Days Free - See Details
Rent 7 Days, Get 7 Days Free - See Details
Billing
 
Deposits
While we strive to make the rental process as easy as possible, we may ask for a deposit at any point in the verification process. We do not discuss why or when a deposit is being required, nor do we guarantee ahead of time if a deposit will be asked before an order is placed. We can only accept debit/credit card for the deposit. We will never take a deposit without your explicit approval. Deposits are taken on the scheduled ship date of the order.

3rd Party Insurance
Some of our very expensive gear will require insurance in order to rent. We make sure to note this requirement at the bottom of the product page of all of the affected products, so you will not find any surprises!

Forms of Payment
We accept major credit and most debit cards: VISA, MasterCard, DISCOVER, and American Express. We do not accept pre-paid cards, gift credit cards, virtual card #s or temporary bank cards (those that do not have your name on them). We also don’t accept cards which are not US based. We hate to do it, but orders placed on these types of cards are automatically cancelled from the system.

When is my credit card charged?
When you order on our site, we confirm your credit or debit card with a quick authorization to make sure we have your correct card information. Nothing is charged to you then and nothing is held though you may see a $0 transaction on your statement.

The day before your rental ships (we’ll email you those details), we’ll finalize your order and charge your card for the full rental amount. Be sure to have funds available on your card then to avoid any delays or rush shipping costs.

Tax
No one likes to pay tax of course but it is the rules! Renting gear, we’re required to collect and forward sales / use sales tax across all the US (California’s nexus rules if you’re interested) based on the rates for your delivery / shipping address. Unless you’re sending gear to a state without sales / use tax, you’ll see this charge clearly labeled in your shopping cart and on your final receipt.

Tax Exemption
If you are tax exempt, you must provide a resale certificate or other form of documentation for the state where your order is being shipped. Tax exempt forms must be submitted and confirmed before the order ships or is ready to be picked up. If you do not provide this, or you inform us of tax exempt status after your order has had it's status changed to "shipped" we are unfortunately unable to refund the tax. It can be claimed on your return for a refund when your taxes are filed.

Late Fees
We determine if you owe a late fee based on the postmarking time stamp on the return tracking information. The late fee is the rental extension cost for every day late, plus 25%, per item. The fee is easily avoided by extending your rental before the end of your rental duration, which you can do by going to your account and clicking "extend" next to your order.
Rent 7 Days, Get 7 Days Free - See Details
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