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Open for Rentals: COVID-19 Update - Plus See Our Latest Offers
Open for Rentals: COVID-19 Update - Plus See Our Latest Offers


BL RUSH NY Delivery
 

What is RUSH NY Delivery?

RUSH NY is an exciting new service for our customers around the New York City metro area. Partnering with FedEx’s special SameDay City service, your rental is prepared lightning fast and sent directly to you as soon as the next day within a 3-hour, selectable shipping window via courier level service. Get your gear overnight or customize a future rental to your exact shooting schedule with a pre-set delivery window.

With RUSH NY, there’s no need to drive to a shop or wait all day for a shipping truck.

 

What does RUSH NY delivery cost? 

RUSH NY delivery is a flat rate service meaning you’ll pay the same amount even if you rent enough gear to power a large production. This service is available in NY for $99 which includes courier delivery and return shipping.

 

Is this service available in my area?

RUSH NY is a beta service being offered to customers around the New York City metro area. See if your exact address is eligible for delivery by selecting BL RUSH Delivery (NYC) at checkout and entering your zip code.

 

Why does FedEx say my tracking number isn’t found?

BL RUSH Delivery orders have different tracking numbers than standard FedEx shipments. Check the status of your RUSH delivery here using the tracking number provided in the shipping confirmation email we send you when your order is on its way.

 

When will I be charged for my BL RUSH Delivery order?

You will be charged on the day of your scheduled delivery. Be sure to have funds available on your card on that day to avoid any delays or cancellations.

 

Is a signature required to get my delivery?

Yup, a signature is always required on all packages for everyone’s safety.

 

Why was my package not delivered by a FedEx employee?

While most BL RUSH Delivery orders are handled by FedEx, a third-party courier may be employed by FedEx to complete a delivery.

 

What happens if I miss the delivery during my selected time slot?

CALL US IMMEDIATELY! RUSH drivers are constantly on the move and most often will not be able to reattempt the delivery again that day. However, there are a few options available and we may be able to redirect the package or schedule redelivery for the next business day.

 

Will my order arrive in one box?

If you ordered more than one item, your shipment may come in multiple boxes depending on item size and weight and to protect the gear.

 

How do I return my rental?

Just like with our normal shipped rentals, you’ll find a return label inside your order. All you need to do is cover up the old label with the new one, and drop off the package at your local FedEx Store. Be sure to grab a receipt from them when dropping off!

 

I just found out that I no longer need the gear can I cancel the order?

Reach out to us as soon as you can; as long as the rental has not been shipped out, we can cancel it for you. As a quick heads up, if your rental is less than 24 hours out, your order will be subjected to our cancelation fee.

 

 

 

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