Written by 10:45 am BL New Features & Announcements

Renting from BorrowLenses: Step-By-Step Guide

You choose the gear you want, tell us when you want it and for how long, then we ship the gear directly to you. Questions? Here is your guide to custom order durations, deposits, returns, cancellations, packing, and more!

Get cameras, lenses, lighting, and more delivered right to your door through our online rental system. 

How it Works

You choose the gear you want, tell us when you want it and for how long, then we ship the gear directly to you, or to one of our many convenient pickup locations! When your rental is done, pack up the gear, ship it back using the provided return label, or return it to the original drop point where you picked up. Once we receive the gear back in house, we inspect and clean everything. Barring any damage, missing items, or outstanding balance, your rental is complete!

All orders need to be placed directly through the website, as you will need to agree to the terms and conditions upon check-out. See our video below for a quick demonstration on how to create custom rental periods, choose the right arrival date, discover your shipping options, and see where to add special notes for your order.

Rental Period

Shipping or transit time is not calculated into the rental period. We only charge you for the days the gear is in your hands, or on the first attempted delivery date till the day you ship back. For example, a weekly (7 day) rate is calculated from Monday to Monday, or Friday to Friday, etc. Shipping time will not eat up any of the 7 days. If you need gear for multiple periods, simply place separate orders for separate periods (start/end dates). If you need a custom rental period, simply use the set custom rental period feature on the product pages. We do a minimum rental of 3 days.

custom-rental-period-borrowlenses

If you need a custom rental period, simply use the set custom rental period feature on the product pages. We do a minimum rental of 3 days.

Gear Condition

Our gear is best described as “Loved”. We test, calibrate, and clean our equipment after every order. There may be a few cosmetic flaws from well-enjoyed rentals but each item is checked for full functionality before it leaves our office. If the gear arrives to you damaged, please contact us immediately; we’re here to help get you replacement gear so your gig runs smoothly!

Microadjustment for Lens and Camera Front/Back Focusing Issues

Extending Your Rental

account-screen-borrowlenses

If there are no other customers waiting in line for your item, we will be happy to extend your rental.

Please log  into your account and click, “extend order” before your rental. You may also contact us and we’ll be glad to help. If there are no other customers waiting in line for your item, we will be happy to extend your rental. Extensions are treated as if they were new orders and the rate will be less expensive for a 2 week rental than it would be for two 1 week rentals.

Traveling Outside the US

We love it when our gear gets to travel world wide but you have to promise to share some photos when you get back! We recommend you keep the invoice with the gear, as customs may want to charge you tax, falsely assuming you purchased the equipment outside the US. All rental items must be returned to the shipping provider within the US. You may NOT return your rental at an international hub.

ups-signing-for-order

Remember, all deliveries from BL must be signed for!

Returning Your Gear

Check to see if your return label is for UPS or FedEx then locate the nearest location and their postmark cut-off time. Make sure to get a receipt. Avoid using mail rooms, drop boxes, and 3rd party facilities as they often result in transit delays and cause late fees. Your order should be shipped back using the same packaging it arrived in. Securely repack your gear in the original packaging (box, foam, and bags) to avoid damage during transit. Attach the pre-printed shipping label provided and be sure to cover/remove all other pre-existing labels.

nickboxbl

Your order should be shipped back using the same packaging it arrived in.

We reuse boxes until we cannot use them anymore to be environment-friendly! From the boxes, to foam inserts, baggies, pouches and bubble wrap – we believe in recycling and reusing all materials over and over! We are very committed to leaving a small carbon footprint while still providing safe transport for the gear we’re sending your way.

Cancelling Orders

If you need to cancel your order, please contact us. We require 24 hour notice before your ship-out or pickup date, otherwise a 1 day rental (pro-rated off the 3 day rate) for all items will be charged to the card on file. If you’re cancelling within 24 hours of placing your order, we don’t charge any fees! However, if your order has shipped or we’ve prepared your order for pickup, we do have to charge a 1 day fee. If you placed an order for immediate shipment, your order will leave our office quickly. So if you’d like to cancel, contact us ASAP so we can help you avoid any fees! If your order shipped then we can cancel them so long as they have not been delivered yet. All cancellations of shipped orders are subject to full refund minus a 1 day rental rate, the round trip shipping costs, and the damage waiver costs (if applicable). You will still be charged for those costs if your order shipped.

nikon800mmfun-1

Security first! We evaluate every order and do reserve the right to ask for a deposit if we feel it’s necessary. Most of the time, we rely on a simple verification process instead of using a traditional deposit process.

Deposits

More than 99% of the orders we process do not require a deposit. Some of our very expensive gear will require proof of 3rd-party insurance. When insurance isn’t possible, we often request a deposit. We understand it can be inconvenient, or in some cases not feasible to put down a large deposit, and we will always communicate with you before charging any deposit. We evaluate every order and do reserve the right to ask for a deposit if we feel it’s necessary. Most of the time, we rely on a simple verification process instead of using a traditional deposit process. In all cases, we will do our best to work with you for the best solution! If you’re curious about the verification process and want some insight, contact our Verifications Department directly at 844-8-LENSES (844-853-6737).

Tags: Last modified: May 23, 2020
Close