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Posts by: Jim

Product Update: D800 and D4 Lock-Up Fix

Gear Talk Tips & Tricks
News has been circulating today about a newly identified bug with the Nikon D4 and D800 that may negatively impact photographers employing certain settings. To give you a deeper insight to the problem, a short term fix and a likely long term solution our resident technical expert and repair manager Michio Fukuda  has the following to report:
 
The Bug
Nikon’s newly released D4′s and D800′s have had an alarming number of complaints regarding an intermittent issue causing the bodies to lock up under normal user conditions. Nikon has officially addressed the issue, in a recent conversation with PDN (Photo District News) on 5.3.2012,  and DPReview has since confirmed this bug.  The problem encountered again and again is that the body will become completely unresponsive until the battery is removed and re-installed, but should return to good working order once this is done.
 
The Fix
Nikon stated that the issue is present for only a small users who have ‘Highlights’ and ‘RGB Histogram’ display options turned on.  They also communicated that they are in the process of developing the permanent fix and have instructed users on a temporary fix for the interim. The temporary “band-aid” fix is to turn off the ‘Highlights’ and ‘RGB Histogram’ display options in the ‘Playback Display Option’s sub-menu of  the ‘Playback’ menu.
 
Here is the step by step process to implement the temporary fix:
 
Step 1 – Press the menu button.
 
Step 2 - Scroll down to “Playback display options” and press the center button on the directional pad to access that menu.
 
Step 3 - Once inside the playback menu, scroll down to “highlights” and “RGB histogram”.
 
Step 4 - Deselect the “highlights” and “RGB histogram” options.
 
Step 5 - Scroll back up to “Done” and confirm the actions by pressing down on the center button of the directional pad.
 

While we all like our settings a certain way, at least they have narrowed down the catalyst to these two specific settings so that we may all go about our shoots without any hiccups. We speculate that the permanent fix will be a firmware update, since the determining factor (specific camera settings) is a software-based function. Like all Nikon D4 and D800 users we’re hoping that the permanent fix will be released in the coming weeks at which time all BorrowLenses.com customers can rest easy knowing we’ll have the needed update in place ASAP.