Meet BorrowLenses.com – Jo DeGuzmanPhotographers
In case you have yet to walk into our headquarters this is Jo, our Front Desk Manager. Jo and his team make sure your orders are ready for pick up and take calls to help customers. Whether you have questions about your order, equipment, accessories, etc. Jo’s team is there to provide answers. In fact they pride themselves on tackling any question you have for them to help you get the most out of your gear and lens rentals.
What’s your role here at BorrowLenses.com?
I am the Front Desk Manager.
Are you also a photographer and if so what is your expertise?
I am a photographer, but I wouldn’t necessarily call myself a “pro”. I love to shoot, photo and video, whatever it is. I like to push the boundaries of what I shoot, taking the unconventional approach to my subjects. I once had a photo shoot using black light. Light in itself is a beast to manipulate but shooting with a black light was really challenging. My expertise? I would say it is video. I like capturing not just a moment, but moments. Video allows you to feel emotion through time. I like having that extra dimension in my work.
Have you shot with all the cameras at BorrowLenses.com?
Pretty much. We are a little spoiled here, sometimes we are forced to shoot with a 1D Mark IV instead of a 5D Mark III. Who can complain about that? But having access to all this gear allows us to be educated and being educated here is really, really important. We get tons of questions, whether its on the phone, or people that walk in. We have to be ready to answer anything that is thrown at us. I enjoy having access to all this gear, but at the same time, I enjoy teaching people what I’ve learned.
What can you say your experience as a photographer brings to your role?
Going back to the last question, I enjoy teaching people what I’ve learned. Working with all this gear, I’ve run into pretty much every problem you can encounter during a shoot. Why is there a black bar across the photo when using a flash? Why doesn’t this camera not auto-focus in video? Why does the camera stop recording after 10 seconds of recording? And that’s just the tip of the iceberg. Being here allows us to work through the problems so that you don’t have to. I’m not the only one that possesses this knowledge, my team does as well. When I’m out on a shoot, I’ll ask the Front Desk team to come along with me. That way we can all learn together. When the time comes one way or another I or a member of my team can answer even the most challenging questions for our customers.
Of the thousands of customer service requests we receive a month what have been some of the most rewarding problems you’ve helped resolve?
I can’t name one specifically, but what I find most rewarding is seeing and helping our customers grow I enjoy knowing that I’ve helped someone learn more about photography and/or videography. One day, a customer walks in renting a Canon Rebel T1i to shoot a friends music video, a few months later, they are renting Sony FS100’s to shoot a big name artist. That is the most rewarding part: the progression. When our customers grow, we grow. There’s nothing more satisfying than feeling like you’ve helped someone. I’m not a parent, but I’m sure that’s what it feels like when you impart knowledge on someone and you see them succeed with the knowledge you have given them. Seeing that growth, that’s the reward.
What one thing would you like BorrowLenses.com customers to know about Customer Service that perhaps they might not know?
We’re not here just for the paycheck, it’s more than that. The BorrowLenses staff is a community of photographers and videographers. We’re not just a website where you can rent gear from, we’re a resource you can learn from. I’d even compare it to a sort of school. You call here and no one will turn down a question. If they don’t know the answer, then someone else here will. Iron sharpens iron. And that’s what we do here on a daily basis. We are a wealth of knowledge at your disposal.